FAQs

Answers to your Questions

SHOPPING INFORMATION

What Shipping Methods Are Available?

We ship worldwide for a flat-rate. International envelope shipping not always includes track and trace. Please contact me in case you would like to have Track & Trace for your package. Maximum international shipping size for this option is 380 x 265 x 32 mm – 2KG. Combining shipping is possible. Bigger shipments require a parcel service and are more expensive. Please contact to inquire for big shipments.

Do You Ship Internationally?

From The Mountains ships worldwide from the Netherlands using PostNL. I do not ship with tracking as standard as it is very expensive, if you wish to ship with tracking please contact me before ordering for a quote.

– Shipping within the Netherlands normally takes 2-3 working days.
– Packages shipped to Europe normally take 5-8 working days.
– Shipping to the USA have been experiencing some delays due to American customs legislation. Packages normally take around 2 weeks to arrive, however some have been delayed as long as 10 weeks. This does not happen often, but it can happen.
– Shipping to the rest of the world takes approximately 1-2 weeks, although customs can occasionally delay packages further.

Please let me know if you have special requests for sending items as gift or adding a personal note.

PAYMENT INFORMATION

What Payment Methods Are Accepted?

You can pay with PayPal, Credit card or iDeal.

ORDERS AND RETURNS

How Can I Cancel Or Change My Order?

Please contact us as soon as possible (within 24 hours) in case you would like to cancel or change your order.

Do I need an account to place an order?

No you can order with a guest account. But if you are a returning customer it can be easier to register.

How Do I Track My Order?

Track & Trace is not standard added to envelopes and small packages. Please contact us if you would like this added to your shipment.

Who should I to contact if I have any queries?

send us an email: mail@fromthemountains.nl

How Can I Return a Product?

The people From The Mountains like to see happy faces. If you are unhappy with your order for any reason please contact us within 5 working days of receiving your package. We will do our best to resolve the problem quickly. Refunds and exchanges are considered on a case-by-case basis.

ANY UNANSWERED QUESTIONS?
CONTACT US